IWA & NewIBNET
2025 Data Pioneers in Water Utilities
Learning in Bangkok Initiative
Water & Sanitation
Utilities | Associations | Regulators
receive Benchmarking Services on NewIBNET &
can win a fully sponsored congress participation for the IWA Water and Development Congress & Exhibition in Bangkok, Thailand, December 8-12!
The 2025 Data Pioneers Delegation
We are pleased to announce the seven organizations selected as the delegation of 2025 Data Pioneers who will represent the NewIBNET community at the IWA Water & Development Congress and Exhibition in Bangkok. This year’s delegation includes utilities, associations, and regulators from Palau, Ecuador, Tanzania, Ethiopia, Bulgaria, Viet Nam, and the West Bank and Gaza. We congratulate all selected partners and look forward to the global dialogue on data-driven utility improvement.
Your Chance to go to Bangkok!
The International Water Association (IWA) and the New International Benchmarking Network (NewIBNET) of the World Bank invite water and sanitation utilities, associations, and regulators worldwide to participate in the call for data on their performance and management to receive, in return, benchmarking services and networking opportunities.
This way you can become a NewIBNET Data Pioneer at your organization with a chance to receive a full Congress Package (incl. accommodation, travel & conference fees) for the IWA Water and Development Congress & Exhibition, in Bangkok, Thailand!
PLEASE READ THE PARTICIPATION GUIDELINES linked here below to learn how to participate as an association, regulator or utility staff member!
Some of the NewIBNET Data Pioneers will get the opportunity to learn at the IWA Water and Development Congress and Exhibition in Bangkok, Thailand, this December.
By submitting utilities’ performance and management data - or mobilizing them to do so - you afford yourself a chance to be selected as a Data Pioneer receiving a complete conference package, including travel, accommodation and fees.
"This partnership with IWA is a unique opportunity to recognize those utilities who commit to not only assess their performance and management, but also want to learn from data and take decisions based on their own evidence. It opens the chance to join vibrant learning exchanges and to build new relationships at this unmatched global knowledge sharing event in the sector, the Water Development Congress 2025 in Bangkok!" Marco Aguero, Sr. Water and Sanitation Specialist, World Bank.
How to participate as a water ASSOCIATION?
Key Dates
Deadline to complete Data Submission
30 October 2025
Announcement of Data Pioneers going to Bangkok
02 November 2025
Quick Links
Utility Participation
Association Participation
Regulator Participation
Quick Facts
NewIBNET is a World Bank Benchmarking Service for Utilities, Associations, and Regulators to use free of charge.
Minimum requirement to participate in this initiative is the sharing of complete utility data for performance and management practices indicators on the NewIBNET Portal for the calendar year 2024. This will make you a Data Pioneer!
Representatives from Utilities, Associations, and Regulators out of all Data Pioneers will get the chance to learn and connect at the IWA Water Development Congress & Exhibition 2025 (including travel, accommodation & conference fees)!
How to participate as a water UTILITY?
Have questions?
Need Support?
We can go through the process step by step together in an online meeting!
How to participate as a REGULATOR?
15 Key Performance Indicators (KPIs)
Submit data on your NewIBNET Utility Portal for the following 15 KPIs
- Drinking Water Coverage
- Continuity of Supply
- Percentage with Supply 24 hours/day, 7 days/week
- Non-Revenue Water (%)
- Non-Revenue Water (liters/Connections/hr)
- Sanitation Coverage (%)
- Sewer Blockages (per 100 km of sewer)
- Wastewater Collected and Treated (%)
- Revenue Collection (%)
- Percentage of Metered Connections (%)
- Service Complaints Resolved (%)
- Drinking Water Quality
- Operation Cost Coverage
- Number of Employees per 1,000 Connections
- Percentage of Female Employees
7 Management Practices (MPs) Categories
The self-assessment includes the following categories:
- Commercial
- Operations
- Financial
- Organization & Strategy
- Human Resources
- Climate Change
- Integrity
Information on KPIs & MPs
Scaling up your Opportunities
How to increase your chances for a Conference Package:
Initial Requirement: Share data for 2024!
For each year that you submit full data (on KPIs and MPs) you get one additional chance for a full conference package!
Important: This way your utility will also benefit from multi-year benchmarking!
Must-Read
Submit complete data and get a chance for a full Conference Package (incl. accomodation, travel & fees)
This is a great opportunity for women working in water and sanitation utilities to become Data Focal Points, and build expertise in data-driven decision processes. Backed by data, women can play a crucial role in improving their utilities services and making their voices heard.
“Having women in important positions in utilities means that utilities can better reach and serve the needs of 50% of their potential beneficiaries.”, Talajeh Livani, Social Development Specialist and Equal Aqua Task Team Leader, World Bank
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